ivr Services
Interactive Voice Response, commonly known as IVR, is an automated telephony system that manages and tracks incoming business calls 24/7 without requiring initial agent interaction. It processes interactions through caller voice prompts or numeric keypad selections.
The computerized voice system provides callers with the necessary information for self-service query resolution while also guiding and routing calls to the right department using intelligent Automated Call Distribution.
How IVR System Works?
- Automated Call Handling
- Professional Greeting
- Automated Call Distribution (ACD)
- Intelligent Call Routing
- Call Analysis and Reporting